"On arriving at Heathrow T5 I called the taxi firm and discovered that I had made a mistake in booking the car for the following day. Irfan of the taxi firm told me not to worry, that he would pick me up anyway within 10 minutes and drive me to Dorset, which is two hours away. I was very fortunate, because it was late and I had no other way to get home and I am really grateful to Irfan for helping me out like this.
I give top marks for going the extra mile and being so nice about my mistake and helping out."